Delivery & Returns Policy

Delivery Policy

Shipping Locations: Vie Signature ships locally and internationally. Shipping availability may vary based on location.
Processing Time: Orders are processed within standard business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Time: Estimated delivery times vary depending on location and shipping method. Standard delivery takes approximately standard business days, while express shipping takes standard business days.
Shipping Fees: Shipping charges are calculated at checkout and vary based on order weight and destination.
Tracking Information: Customers will receive tracking details once their order has been shipped.
Lost or Delayed Shipments: Vie Signature is not responsible for delays caused by courier services, customs processing, or incorrect shipping details provided by the customer.
Failed Delivery Attempts: If a delivery attempt fails due to an incorrect address or unavailability, customers may need to arrange redelivery at their own expense.

Eligibility for Returns: Due to hygiene reasons, we do not accept returns or exchanges unless the product is defective or damaged upon arrival.
Reporting Damaged or Defective Products: Customers must report any issues within standard days of receiving the order. Clear photos of the damaged or defective product must be provided.
Refund or Replacement: If a product is confirmed to be defective or damaged, Vie Signature will offer a replacement or refund. Refunds will be processed via the original payment method within standard business days.
Non-Returnable Items: Opened or used products, sale items, and gift cards are non-returnable.
Return Shipping: Customers are responsible for return shipping costs unless the return is due to a mistake on Vie Signature’s part.

For further assistance, please contact us at [Insert Contact Information].

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At Vie Signature, we believe that true beauty lies in healthy, revitalized skin.

Our dedication to innovation and luxury ensures that every product we create nurtures your skin with the utmost care.

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